Terms and Conditions

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1. Acceptance of Terms

By accessing and using Nexwebly's website development services, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Services Provided

Nexwebly provides professional website development services including but not limited to:

  • Website design and development
  • Mobile-responsive design
  • SEO optimization
  • Domain setup and configuration
  • Contact form integration
  • Ongoing support services

3. Client Obligations

3.1 Information and Materials

Clients must provide:

  • Accurate business information
  • All text content, images, and logos
  • Authorization for domain access (if applicable)
  • Timely responses to requests (within 48 hours)

3.2 Payment Terms

  • Payment is required upfront before work begins
  • All sales are final once work has started
  • No refunds after website delivery
  • Additional features may incur extra charges

4. Payment and Refund Policy

4.1 Payment

  • All payments must be made through approved payment methods
  • Prices are in USD unless otherwise stated
  • Prices may change without notice; existing orders are honored

4.2 Refund Policy

No refunds will be provided for:

  • Completed projects delivered to client
  • Work-in-progress projects where work has commenced
  • Services already rendered
  • Cancelled orders after 24 hours of payment

Refunds may be considered only if:

  • Service is completely undelivered within 30 days of payment
  • Technical impossibility to complete the project
  • Mutual agreement between parties in writing

5. Delivery Timeline

Standard delivery timelines:

  • Starter Package: 24 hours from receipt of all materials
  • Business Package: 48 hours from receipt of all materials
  • Professional Package: 3-4 days from receipt of all materials
  • Custom Package: 1-2 weeks from receipt of all materials

Note: Delivery timeline starts only after all required materials are provided. Delays due to client non-responsiveness extend the delivery timeline.

6. Revisions and Changes

  • Number of revisions varies by package (Starter: Email support, Business: 2 revisions, Professional: Unlimited revisions)
  • Revisions must be requested within the support period
  • Additional revisions beyond package limits may incur charges
  • Major redesigns or feature additions may require additional payment

7. Intellectual Property

7.1 Client Content

Client retains ownership of all content, images, and materials provided to Nexwebly.

7.2 Completed Website

Upon full payment, client receives:

  • Full ownership of the completed website
  • Source code and files
  • Right to modify, update, or transfer the website

7.3 Template and Design Elements

Generic templates and design elements remain property of Nexwebly and may be used in other projects.

8. Warranty and Support

8.1 Support Period

  • Starter Package: 2 weeks email support
  • Business Package: 1 month support
  • Professional Package: 3 months support
  • Custom Package: 6 months support

8.2 What's Covered

  • Bug fixes and technical issues
  • Minor adjustments and tweaks
  • Email support during support period

8.3 What's Not Covered

  • Major redesigns or new features
  • Third-party service issues (PayPal, hosting, etc.)
  • Content updates after support period
  • Domain renewal or hosting fees

9. Limitation of Liability

Nexwebly shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits or business opportunities
  • Third-party services or components
  • Client's use or misuse of the website
  • Maximum liability limited to the amount paid for services

10. Dispute Resolution

In case of disputes:

  1. Contact Nexwebly at admin@nexwebly.com with detailed complaint
  2. We will respond within 48 hours
  3. We will work in good faith to resolve the issue
  4. If unresolved, disputes will be handled through proper legal channels

11. Chargeback and Fraud Protection

11.1 Unauthorized Chargebacks

  • Chargebacks for delivered services are considered fraudulent
  • We reserve the right to dispute unwarranted chargebacks
  • Evidence of delivery will be provided to payment processors
  • Chargebacks may result in blacklisting and legal action

11.2 Delivery Confirmation

  • Email delivery confirmation serves as proof of completion
  • Website going live constitutes delivery acceptance
  • No chargebacks allowed after 48 hours of delivery
  • Client acknowledgment emails are legally binding

12. Third-Party Services

Nexwebly may integrate third-party services including:

  • Payment processors (PayPal)
  • Analytics (Google Analytics)
  • Hosting services
  • Communication tools

We are not responsible for third-party service failures or policies.

13. Force Majeure

Nexwebly shall not be liable for delays or failures due to circumstances beyond our control, including natural disasters, internet outages, or government actions.

14. Modifications to Terms

We reserve the right to modify these terms at any time. Continued use of services after modifications constitutes acceptance of new terms.

15. Governing Law

These Terms and Conditions are governed by applicable international laws. Any legal disputes will be resolved through competent courts.

16. Contact Information

For questions about these Terms and Conditions, please contact:

17. Agreement

By purchasing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.