Frequently Asked Questions

You can book a car through our website, mobile app, by calling our customer service, or visiting our office. Simply choose your vehicle, select dates, provide required documents, and complete the payment.

Yes, you can book a car for someone else, but the actual driver must meet all our requirements including age, valid license, and provide required documents at the time of pickup.

We recommend booking at least 24 hours in advance, especially during peak seasons or weekends. However, we also accept same-day bookings subject to vehicle availability.

Yes, you can modify your booking by changing dates, vehicle type, or pickup/return locations. Modification fees may apply depending on the changes requested.

We accept all major credit cards, debit cards, UPI, net banking, digital wallets, and cash payments. Corporate customers can also avail of invoice-based payments.

Yes, a refundable security deposit is required. The amount varies based on the vehicle type and rental duration. It's fully refunded upon vehicle return in good condition.

Security deposits are refunded within 3-5 business days after vehicle return, provided there are no damages or additional charges. The refund is processed to the same payment method used for booking.

No, we believe in transparent pricing. All charges are clearly mentioned upfront. Additional charges only apply for fuel, tolls, parking, and optional services like GPS or child seats.

You need a valid driving license (at least 2 years old), government-issued ID proof (Aadhaar, PAN, Passport), and a credit/debit card for payment and security deposit.

The minimum age to rent a car is 21 years. You must also have a valid driving license for at least 2 years and meet our insurance requirements.

Yes, you can drive outside the city. However, please inform us about your travel plans, and ensure you have proper documentation for interstate travel if required.

Late return fees apply for vehicles returned after the agreed time. The fee is typically 25% of the daily rental rate per hour. Please contact us if you anticipate a delay.

In case of a breakdown, contact our 24/7 support immediately. We'll arrange for roadside assistance, provide a replacement vehicle if needed, and ensure minimal disruption to your plans.

Yes, we provide 24/7 roadside assistance for all our rental vehicles. Our support team will help with flat tires, battery issues, fuel problems, and other mechanical issues.

You can contact us via phone (+91 98765 43210), email (support@gamebuzz.com), live chat on our website, or visit our office. We're available 24/7 for your convenience.

We take complaints seriously. Please contact our customer service team with details of your concern. We'll investigate and resolve the issue promptly to ensure your satisfaction.